Loyalty Knowledge Crossword

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Across
  1. 2. The Xfinity TV Player allows you to ______ Shows/Movies to your Device
  2. 3. This 2Go app allows customers to make phone calls through their home phone while on the go
  3. 4. Use the RISE process & gain customer commitment to stay with no changes it’s a _____at Same
  4. 7. The brand new X1 _____ has 3 Tuners so you can record 2 shows at once and watch live TV
  5. 8. How many Text Messages can a customer send with the Xfinity Connect App?
  6. 10. Upgrade Transitional Sales Rate
  7. 12. R.I.S.___
  8. 13. This Starter Cable Channel has the #1 Rated Cable TV Show “The Walking Dead”
  9. 14. The HD Preferred Triple Play includes this Premium Channel
  10. 17. Always investigate the ________house needs, not just the person calling in
Down
  1. 1. Before offering a Solution to a customer you should:
  2. 4. More choices than Netflix for almost half the cost
  3. 5. Video On Demand
  4. 6. Video Revenue Generating Unit
  5. 9. to increase your UTSR be sure to _____ for the sale on EVERY call
  6. 11. 25Mbps Download Internet Tier
  7. 12. This Triple Play Everyday price is $85
  8. 15. Revenue Generating Unit
  9. 16. On every call you should provide at least _____ solutions
  10. 18. The Watch______ app gives customers access to watch over 3,500 live sports online and on the go