Across
- 2. Cherise's favorite animal!
- 5. how do we help customers with ebs?
- 7. what do we need to do on each call?
- 9. a form of income verification
- 10. where do we find accounts assigned to us?
- 13. you're either in or out
- 14. closed out right away
- 15. ebs
- 18. our most valuable tool!
- 20. multiple choice questions
- 21. everyone's favorite time of day!
Down
- 1. sometimes required, sometimes not
- 3. none of us would ever get caught doing this
- 4. approved right away
- 6. how we make our phone calls
- 8. kba
- 11. another name for an email
- 12. specific to our veteran customers
- 16. where we do the majority of our training
- 17. something we all get monthly
- 19. where all accounts are
- 22. tbs