LU 3 Module 3 - GT

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Across
  1. 2. Promotes customer satisfaction
  2. 3. Before delivering an item to a guest's room
  3. 8. Check this when receiving parcels from a courier
  4. 9. One of the most important items to complete with dealing with customers
  5. 13. Drivers from courier companies will usually deliver items to these desks in a hotel
  6. 15. Learning this will help grow self respect
Down
  1. 1. Attitude of kindness and friendliness
  2. 4. Always do this when approached by a customer
  3. 5. Guides our morals and guides our manners
  4. 6. Ability to have confidence in relying on the words, service or actions of another.
  5. 7. Self respect starts with being this type of person
  6. 10. Use the _____ of the guest in conversations
  7. 11. Contact this person if you don't know
  8. 12. Confidentiality will impact this of staff
  9. 14. For former staff, Return to