Across
- 2. Promotes customer satisfaction
- 3. Before delivering an item to a guest's room
- 8. Check this when receiving parcels from a courier
- 9. One of the most important items to complete with dealing with customers
- 13. Drivers from courier companies will usually deliver items to these desks in a hotel
- 15. Learning this will help grow self respect
Down
- 1. Attitude of kindness and friendliness
- 4. Always do this when approached by a customer
- 5. Guides our morals and guides our manners
- 6. Ability to have confidence in relying on the words, service or actions of another.
- 7. Self respect starts with being this type of person
- 10. Use the _____ of the guest in conversations
- 11. Contact this person if you don't know
- 12. Confidentiality will impact this of staff
- 14. For former staff, Return to