LU6 Module 2

Edit Answers
123456789101112131415161718192021
Across
  1. 3. The need for self respect
  2. 6. Feelings like love, fear, anger, sorrow, anxiety
  3. 7. The ability to provide what is promised, dependably and accuratly
  4. 10. Hamba kahle
  5. 12. Physical; social; emotional; esteem; intellectual are all basic human_______
  6. 14. Water, food, air, shelter and clothing
  7. 15. Process for dealing with customer complaints
  8. 16. A way of measuring customer satisfaction
  9. 19. A degree of caring and individual attention
  10. 20. Meaningful relationships
  11. 21. "I thank you" - Zulu
Down
  1. 1. Greet, Smile, Thank
  2. 2. The willingness to help customers promptly
  3. 4. Hello
  4. 5. Pick-up-truck
  5. 8. Trunk of a car
  6. 9. The need to learn something
  7. 11. Yes - Zulu
  8. 13. Elevator
  9. 15. First step in handling a customer complaint
  10. 17. The ability to convey trust, competence and confidence
  11. 18. "How are you?" Xhosa