Across
- 4. Device alerts commonly driving service request
- 5. Online store experience referenced alongside other customer channels
- 7. Platform referenced as part of the customer success ecosystem for materials
- 10. Paid coverage agreement positioned for continuity and uptime protection
- 15. Customer portal referenced as a key post-sale resource hub
- 16. Unique device identifier used for tracking and registration
- 19. Tool referenced as part of the customer success ecosystem
- 20. Our sister company that provides direct to consumer products
- 21. Points or loyalty component associated with ordering and engagement
- 23. Return process for defective or exchanged equipment
- 26. Customer setup journey and experience across post-sale teams and systems
- 27. Voice of the Customer program for structured feedback and analysis
Down
- 1. Branded Lumenis event series
- 2. Salesforce contact role that can invite team members and manage key fields
- 3. Document sent after a visit summarizing work performed and parts consumed
- 6. Service record used to track field work and completion
- 8. Customer-facing platform for onboarding support ordering and resources
- 9. Coverage period that affects eligibility and billing for service
- 11. Recurring products ordered post-installation
- 12. Communications platform vendor used for contact center capabilities
- 13. Lumenis ERP solution
- 14. Customer feedback mechanism used across service and onboarding experiences
- 17. A crazy busy time that we love to celebrate
- 18. Process for launching products with cross-functional alignment
- 22. Primary CRM system used for accounts contacts opportunities and service workflows
- 24. Everything I need to know is there
- 25. Connected analytics feature that uploads device data for insights and support