MA chapter 2 Therapeutic communication

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Across
  1. 2. arms Negative, non-verbal behavior
  2. 5. even though you may not agree with the lifestyle, it is important to be
  3. 7. four year old child
  4. 8. Americans with Disabilities Act
  5. 10. respect use gestures cautiously
  6. 12. appearance positive non-verbal behavior
  7. 14. area reduce distractions
  8. 16. needs before safety needs
  9. 19. knowledge, curiosity, understanding
  10. 21. appearance considered a primary factor in creating a first impression
  11. 23. with patients, it is important to use
Down
  1. 1. tone proper use of verbal communication
  2. 3. goes back to immature behavior
  3. 4. distractions hunger and pain
  4. 6. flyer one form of written communication
  5. 9. ended use one word answers
  6. 11. sadness and fear
  7. 13. coping ignore problems
  8. 15. use for open ended questions
  9. 17. shelter from the elements
  10. 18. terminology Don't use with patients
  11. 20. when communicating with providers, it is important to be
  12. 21. expression Nonverbal communication is best described as the transmission of messages through
  13. 22. language a form of non verbal communication