Across
- 3. Summary, way to access ILEAD
- 6. Calls, coming into your skill that you cannot handle
- 7. agents bible
Down
- 1. used to view members benefits and eoc
- 2. send materials to member
- 4. qualify over 65, under 65 wiht health conditions, non ERSD
- 5. tab used to view members copay
- 6. Info, tab used to view member information
- 7. member interaction and issue management