Across
- 5. Checking for any pending transactions
- 6. Newer procedure to change any account information
- 8. new training for when a customer is not satisfied
- 11. How to check for more than one account for a customer
- 13. Checking date of when account was opened
- 14. Screen to use during phone call to get an Ani-Match (screen pop)
- 15. How we add a joint account holder
Down
- 1. Linking the customer to Plenti
- 2. How to request older statements not found in RPLID
- 3. Where to find list of Authorized Buyers
- 4. Viewing account transactions
- 7. Customer over their limit for purchase
- 9. Checking for a profile token
- 10. Where to check for legacy (old) account number
- 12. Updating account phone numbers