Across
- 2. A customer emotion that we can identify as unreceptive.
- 5. A ______ statement should be made after offering a service solution to the customer.
- 6. A ______ customer is someone who for one reason or another does not want to hear about a service currently.
Down
- 1. This is one of the steps to consultative problem solving
- 3. A ______ statement includes a mandatory disclosure statement that indicates you are about to change the direction of the call
- 4. How many steps to consultative problem solving do we have?