Malachi

2. promotion for a business provided by customers who tell others of their satisfaction with the business
3. The amount and the value of goods and services produced from set amounts of resources
6. Service Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
8. customers The people who work cooperatively together to achieve business goals
10. relations all the activities a business engages in to interact with its customers
12. culture the values and ideals that an organization encourages among its employees
13. function of deciding what will be done and how it will be accomplished
15. planning short-range planning of specific actions the business will take
18. All the opportunities that businesses have to connect with customers and reinforce their brand value

1. polite behavior
3. Adapting to the environment in advance of the occurrence of events taking advantage of opportunities rather than reacting to problems
4. secret undisclosed information within a particular business or industry
5. Loyalty to a particular business
7. information Private information that belongs to an organization and cannot be released to the public
9. planning long-range for the company as a whole
11. skills ability to understand the specialized aspects of jobs
14. involves recruiting , interviewing , hiring, orienting, and dealing with job changes
16. loyalty usually expressed in regular purchases from the business
17. Focused on customer needs and wants
18. management all managers who are responsible for the operation of the company or a business unit