Across
- 2. A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility
- 3. A consequence a person receives for his or her performance
- 6. A third party who intervenes to help others manage their conflict
- 9. Characteristics of the workplace, such as company policies, working conditions, pay, and supervision, that can make people dissatisfied
- 11. A theory stating that people assess how fairly they have been treated according to two key factors: outcomes and inputs
- 13. The degree to which a group is attractive to its members, members are motivated to remain in the group, and members influence one another
- 14. Different sets of expectations for how different individuals should behave
- 16. A set of perceptions of what employees owe their employers, and what their employers owe them
- 18. A reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing the disagreement
- 19. leaders: Leaders who motivate people to transcend their personal interests for the good of the group
- 23. Higher-level goals taking priority over specific individual or group goals
- 24. theory- A human needs theory postulating that people have three basic sets of needs that can operate simultaneously
- 25. Programs designed to create a workplace that enhances employee well-being
- 26. A servent-leader is one who serves other’s needs while ____________ the organization
- 27. A theory that concerns how leaders influence subordinate’s perceptions of their work goals and the paths they follow toward attainment of those goals
- 28. Reward given to a person by the boss, the company or some other person
- 32. Reward a worker derives directly from performing the job itself
- 34. A mental image of a possible and desirable future state of the organization
- 35. Shared beliefs about how people should think and behave
- 36. A style of dealing with conflict involving strong focus on one’s own goals and little or no concern for the other person’s goals
Down
- 1. Positive consequences that motivate behavior
- 2. Using fair process in decision making and making sure others know that the process was as fair as possible
- 4. A style of dealing with conflict emphasizing both cooperation and assertiveness to maximize both parties’ satisfaction
- 5. The process of sharing power with employees, thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization
- 7. The perceived likelihood that performance will be followed by a particular outcome
- 8. The value an outcome holds for the person contemplating it
- 10. Changing a task to make it inherently more rewarding, motivating, and satisfying
- 12. Withdrawing or failing to provide a reinforcing consequence
- 15. A team member who keeps abreast of current developments and provides the team with relevant information
- 16. __________ leaders: Leaders who talk about positive change but allow their self-interest to take precedence over followers’ needs
- 17. ___________ leadership: A form of leadership in which the leader makes decisions on his or her own and then announces those decisions to the group
- 20. A conception of human needs organizing needs into a hierarchy of five major types
- 21. Factors that make a job more motivating, such as additional job responsibilities, opportunities for personal growth and recognition, and feelings of achievement
- 22. A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable
- 23. __________ leadership: Behavior that gives purpose and meaning to organizations, envisioning and creating an positive future
- 29. Employees’ perception of the likelihood that their efforts will enable them to attain their performance goals
- 30. __________ leadership is a style in which colleagues at the same hierarchical level are invited to collaborate and facilitate joint problem solving
- 31. A style of dealing with conflict involving cooperation on behalf to the other party but not being assertive about one’s own interests
- 33. __________ leadership: A style in which the leader is true to himself or herself while leading
- 37. The ability to influence others