Across
- 2. A term used to describe almost any corporate activity that is managed by an outside vendor: from the running of the company’s cafeteria to the provision of courier services.
- 5. force A team most often designated to work on a very important issue or problem.
- 8. People who find ways around business difficulties; they persevere with a business plan at times when others run for the shelter of full-time employment.
- 10. Is the view of what the business will be like 10 to 20 years from now.
- 13. The way in which the requirements to enter different industries become so similar that firms can just as easily take part in one as in another.
- 16. Matrix This tool uses a tree diagram of alternatives and a list of weighted criteria. They are used to reduce the number of alternatives to those that are most significant in a structured, quantitive way.
- 17. Diagram A tam process tool that organizes ideas, generated through brainstorming, into natural groupings in a way that stimulates new creative ideas.
- 19. capabilities The business processes that visibly provide value to the customer.
- 21. The deeply ingrained operating rules or guiding beliefs of an organization.
Down
- 1. A process whereby a corporation adjusts to changed market circumferences.
- 3. This is the idea that individuals do not seek to maximize their benefit from a particular course of action, but rather that they seek something that is good enough.
- 4. Diagram This tool displays the cause-and-effect relationship between factors relating to a central issue.
- 6. The process of dealing with or controlling things or people.
- 7. Diagram Used to develop the best schedule and appropriate controls to accomplish an objective.
- 9. analysis A handy mnemonic to help planners think about corporate strategy; stands for strengths, weaknesses, opportunities, and threats.
- 11. A way of determining how well a business unit or organization is performing compared wit other units elsewhere.
- 12. Information about reactions to a product, a person’s performance of a task, etc., used as a basis for improvement.
- 14. Rewards One-time bonuses paid to the recipients immediately following an unusual or far-exceeds expectations type of contribution.
- 15. Is essential to linking the organization with its vision of the future. A good one of these will require leadership and be externally focused with customers in mind and will serve as a motivating “to be” or “to do”.
- 16. capability Measures the variation from all sources in a process as they affect the product.
- 18. Diagram Shows the complete range and sequence of subtasks required to achieve an objective.
- 20. Diagram An excellent way to show the relationships among various data.