MANAGEMENT INTERMEDIATE LEVEL

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Across
  1. 2. A contract that outlines the responsibilities and expectations between an employer and employee
  2. 3. The practice of influencing others to achieve organisational goals
  3. 5. A process of evaluating an employee's work performance
  4. 7. A method of resolving conflicts through negotiation and compromise
  5. 12. The extent to which employees are committed to their jobs
  6. 13. A motivational theory based on fulfilling human needs in a hirerachy
  7. 14. A systematic approach to improving quality and effiency in an organisation
  8. 15. Subfields of the classical perspective on management are administrative scientific and
Down
  1. 1. A strategy used to maintain customer relationships and increase loyalty
  2. 4. Using resources in the best possible way to minimize waste
  3. 6. Specialists for specific parts of a company
  4. 8. The management approach focused on continuous improvement of processes
  5. 9. A management style where leaders inspire and motivate employees to achieve sucess
  6. 10. First level of management
  7. 11. A method of comparing an organization performance with industry best practices