Management and personnel

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Across
  1. 5. be in charge of, manage
  2. 6. the area of a shop or other retail establishment where goods are displayed for sale
  3. 8. having the right to do or obtain something
  4. 10. the process of managing the day-to-day operations of a retail business, including managing sales, inventory, customer service, marketing, and employee relations
  5. 11. give particular emphasis or importance to
  6. 12. a payment or concession to stimulate greater output or investment
Down
  1. 1. transactions showing items sent back to the supplier
  2. 2. friendly and socially confident
  3. 3. the process of keeping something in good condition or up to date
  4. 4. make impossible
  5. 7. job
  6. 9. intelligent and well informed