management Revision 2

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Across
  1. 3. of mouse, WOM communicated via internet
  2. 5. signal
  3. 6. factory, Highly capital intensive service
  4. 7. Multi-item questionnaire comparing expectation to perception
  5. 9. Standard activities found in high volume operations
  6. 11. Network strategy enabling consolidation of information
  7. 13. of Tolerance, Range of acceptable variance
  8. 14. Chain Management, Managing network and flow of information and materials
Down
  1. 1. Customer who attracts bad luck
  2. 2. Configuration, information about queue location and arrangement
  3. 4. Network strategy coordinating processes
  4. 6. Incident Analysis, Tool for walking customers through the organisation
  5. 8. valued customer, positive
  6. 10. Marketing, Aimed at managing and enhancing customer relationships
  7. 12. Flattening demand peaks