Managing Conflict

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Across
  1. 5. The event that precipitate the conflict in usually is directly Related to the topic
  2. 7. Process, occurs continuously and Simultaneously
  3. 8. Goals, One self-worth pride self-respect or power
  4. 9. What the conversation was about
  5. 13. Goals, How things should be done
  6. 17. aggression, Making a plan to get even
  7. 19. management, Includes any communication intended to move to peoples views of situation closer together
  8. 20. Removing oneself from the controversy
  9. 22. Defending one’s positions and attacking the other parties positions
  10. 25. Goals, Who are the parties are to each other
  11. 26. When behavior is determined by biology
  12. 29. aggression, Attacks others in their positions
  13. 30. theories, Focus attention on the communication and interactions among people rather than on the individual
  14. 31. theory, Bill on the metaphor of an economic market place and assumes that people will make choices that are the most beneficial to them
  15. 33. value,Interest based conflict managers are adept at creating value
  16. 34. Needs
  17. 35. conflict, When there are two choices of equal negative value
  18. 36. Model of Communication, Resides in the message
  19. 37. attributions, We will behavior as arising from the others personality values or characteristics
Down
  1. 1. Goals, Goals relate to tangible resources
  2. 2. theory, Explains how people attempt to make sense of the world around them
  3. 3. dilemma, illustrates a classic situation explored by game Theorists
  4. 4. Submission
  5. 6. Theory, conceived an internal struggle between the ID and the superego
  6. 10. theory, Includes all of our relationships and interactions
  7. 11. motive, The goals are more or less positive or more or less negatively related and the actions are more or less effective
  8. 12. value, Competitors are masters at taking
  9. 14. Assume that the behavior is caused by situation outside the individuals control
  10. 15. gains, Encompass the concepts that the goals of all parties in a conflict might be met if creative strategies are applied to the problem
  11. 16. Process, As if communication were like a machine with discreet parts that function and present sequences
  12. 18. The probability of one’s goal attainment is linked to the probability of the others goal attainment
  13. 21. conflict, When there are opposing negative and positive values
  14. 22. conflict, When there are two choices of equal positive value
  15. 23. communication, Communicating about communication
  16. 24. When behavior is learned
  17. 27. exchange theory, Proposes that people evaluate the costs and rewards of relationship by the amount of effort required to attain rewards and avoid costs
  18. 28. based conflict, Arises from a focus on the underlying needs of each of the parties rather than on their service demands
  19. 30. Conflict, Purely internal struggle about one’s goals
  20. 32. Or not socks but rather tentative explanations for observed behavior
  21. 36. motive situation, Open to interest base creativity but containing some goals that genuinely are in Opposition