Managing Emotions

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Across
  1. 1. The ability to understand another person’s feelings [7]
  2. 4. Non-verbal communication through gestures or posture [13]
  3. 5. Feeling unable to manage everything [11]
  4. 9. Understanding your own emotions and behavior [14]
  5. 10. To manage disagreements effectively: "____ conflict" [15]
  6. 11. Calming or relaxing [8]
Down
  1. 2. When people don’t understand each other correctly [16]
  2. 3. To cause a reaction or emotion [7]
  3. 6. When emotions are strong and control is lost: "in the _____ of the moment" [24]
  4. 7. To find a solution everyone accepts: "_____ an agreement"[17]
  5. 8. Confident and respectful in communication [9]