Managing People

6. Is where an employee is contracted to work for a business until he/she leaves because of retirement, resignation, redundancy or dismissal
7. This is where an employee works less than a full week - three mornings per week, for example
8. Training which is provided by a specialist outside the employee's normal place of work
9. Is the acquisition of knowledge and skills which can be applied to a particular job
10. This is where an employee leaves a firm voluntarily because he/she has decided to give up work or is leaving to go to a different job
12. Is the training given to new employees and is designed to make them fit into their new workplace easily
14. A document used in the recruitment process to define the duties and responsibilities of the post being offered
16. An extra financial reward for sales staff. It is usually expressed as a percentage of Sales
17. Is the degree of fulfilment and happiness which an employee gets from his/her work
20. A list of a person's qualifications, work and achievements which is used as a method of selection

1. A document drawn up as part of the recruitment procedure to identify the qualities, skills and experience which an ideal applicant for the post should have
2. The process of assessing one's own work to find ways of improving its quality
3. Is the employment of new workers
4. Is where an employee leaves a firm because he/she has reached the end of his/her working life
5. A method of appraisal in which the employee is watched doing his/her work
11. A system in which employees move between different jobs in order to avoid boredom
13. Training which is given at the employee's normal place of work
15. A financial method of motivation whereby employees receive a share of the profit made by the business
18. The process of assessing an employee's performance in his/her job
19. An extra payment made to employees who work well and help the business reach its objectives