Managing People

4. someone who identifies key issues to be addressed, set objectives and decide what should be done to address those issues and who should do it
7. asking the views of staff affected as part of a decision-making process
9. main departments working within a business
10. filling a job vacancy with somebody outisde of the business
12. also called labour turnover
14. is the term used to describe any increase in the scope of a job and this describes both job rotation and job enrichment
15. describes an organisational structure where most major decisions are made at the very top of the organisation
16. means passing decision-making power down the organisational structure to a lower level

1. term used to describe the number of subordinates directly answerable to one manager
2. subordinate is given some decision-making
3. designed to enhance employees existing skills or develop new skills
5. the opposite of a centralised structure
6. filling a job vacancy with somebody within the business
8. contracting another business to perform certain business functions, allowing significant increases in capacity when needed
11. a person fulfilling a role whose major job is to oversee putting plans into action
13. describes initial training when an employee begins a job that is designed to familiarise them with the workplace and the business