Many Hands. One Heart. Service Excellence.

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Across
  1. 3. We are all members of _____ team.
  2. 4. The number of E's in Diakon's model of how to provide excellent customer service.
  3. 6. Our residents, their families, visitors and our coworkers are all our _____________.
  4. 9. "You're welcome." and "It was my pleasure." are both good examples of an ___________ kindness. (The 6th E)
  5. 11. When we drill down to the foundation of a need or problem to discover how to meet or address the need of a customer, we are said to be __________________ needs. (The 5th E)
  6. 12. Try to remember not to say "No ___________" after you have helped someone.
  7. 14. This word means the ability to understand and share the feelings of another.
  8. 15. Teamwork, continual learning and innovation enhance the ___________ of service.
  9. 16. Ravenwood is celebrating ______ years of service this year.
Down
  1. 1. We should be finding out what residents want so we can provide person __________ care.
  2. 2. Good ___________________ is one of the key skills needed to explore the needs of others.
  3. 4. Are you wearing your ear-to-ear __________ today? (The 2nd E)
  4. 5. ___________ is celebrating 150 years of service this year.
  5. 7. Diakon's mission is about showing love to your neighbor through acts of __________.
  6. 8. It often takes more than one person, it takes _______________ to meet the needs of our customers.
  7. 10. Diakon's ___________ are: Respect, Stewardship, Service and Quality.
  8. 13. Our motto is "Many Hands. One ________."