Maps and Knowledge Base Crossword

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Across
  1. 3. Up Which system do we use to track BODFS orders? (This answer can be found in Knowledge Base)
  2. 5. How many days will the store hold a BOPIS order for pick up? (This answer can be found in maps)
  3. 6. What is the M Code for OTR microwave install? (This answer can be found in Knowledge Base)
  4. 9. What tool can you use to find a customers order if you’re unable to pull it up in CDA or CRM with the info the customer provides? (This answer can be found in maps)
  5. 10. How many days after purchase does the customer have to cancel or add an HDPP? (This answer can be found in Knowledge Base)
  6. 11. Which system should we use first to reschedule an MA delivery date? (This answer can be found in maps)
  7. 14. In what tab in CRM can you see important real time business updates?
  8. 18. How many minutes do we wait for a third party to answer the phone before offering to cold transfer the customer? (This answer can be found in Knowledge Base)
  9. 20. what do we submit if a customer would like to deactivate their My Account? (This answer can be found in Knowledge Base)
  10. 21. which type of major appliance deliveries can we schedule our own work orders for? (This answer is found in Knowledge Base)
  11. 22. In which tab in maps will you find the phones survey closing?
Down
  1. 1. How many days do we wait past the customers ETA before we can submit a fulfillment failure return for a product that has not been delivered? (This answer can be found in maps)
  2. 2. What do we submit if an MA order has been pending cancellation in Order Up for more than 3 days? (This answer can be found in Knowledge Base)
  3. 4. what should a customer do if their GM item shows as delivered and they didn't get it? (This answer is found in maps)
  4. 5. Which status does a BOSS item need to be in for us to cancel it? (This answer can be found in Maps and Knowledge Base)
  5. 6. Is adding a missing apartment number to an order a major or minor address change? (This answer can be found in maps)
  6. 7. Do we price match competitor coupons? (This answer can be found in Knowledge Base)
  7. 8. Do we offer installation on appliances that use liquid propane? (This answer can be found in Knowledge Base)
  8. 11. Who do we transfer the customer to if they’re having issues with a credit promotion? (This answer can be found in Knowledge Base)
  9. 12. Who should we contact for replacement parts on VDF orders? (This answer can be found in maps)
  10. 13. Which system should you log into everyday to check your schedule for updates?
  11. 15. what system do we use to cancel a BODFS order (This answer can be found in Knowledge Base)
  12. 16. how many months of special financing do we offer everyday on purchases of $299 or more? (This answer can be found on homedepot.com)
  13. 17. For TAD and MDO orders only, we can set up returns in Order Up. What is this process called? (This answer can be found in Knowledge Base)
  14. 19. Due to COVID 19, there’s only one service we can add to MA orders being delivered by GE Home Delivery. Which service is it? (This answer can be found in maps)