Across
- 2. contacting customers and offering new products services
- 8. to check if customer requires info and products
- 9. speaking to the customer with a device
- 11. its connection between two parties
- 13. products you can order
- 15. a written method of informing or contacting the customer
- 16. description and knowledge
Down
- 1. offering new range of goods
- 3. asking for current status and news
- 4. summarising of the conversation
- 5. a leaflet with products and offers and descriptions
- 6. outcome of the conversation or follow up
- 7. finding out more info and details
- 10. technical info about the products
- 12. informing customers of the new increases or offers
- 14. this is the result of a follow up