Across
- 2. NCAA, labor unions, art museums
- 3. The methods and information communicated to customers to encourage purchases and increase their satisfaction.
- 5. Possessing an advantage over your competition
- 6. "Pitch in", "Buckle up for Safety
- 10. Forces that cause consumers to act including the desire to fulfill their needs and wants.
- 12. The gathering of information that businesses can use to determine what kinds of goods or services to produce.
- 14. honeymoon locations, vacations
Down
- 1. A reason for consumers to buy a product/service based on facts or logic.
- 4. food, cosmetics, gasoline
- 5. ways in which businesses keep track of their customer information
- 7. A reason for consumers to by a product/service based on feelings or attitudes.
- 8. athletes, musicians, political candidates
- 9. A reason for consumers to buy a product/service based on a desire to be loyal and a feeling of comfort with that product/service.
- 11. banking, health care, job placement
- 13. Clearly identified group of consumers with needs that business wants to satisfy.
