Marketing

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Across
  1. 2. Shaped needs
  2. 4. A consequence of satisfaction
  3. 6. Related to expectations
  4. 8. Selling (hint)
  5. 9. Customer value
Down
  1. 1. A tangible offering
  2. 3. Famous tool of promotion
  3. 5. One of the 4Ps
  4. 7. Exchanges back in time
  5. 10. Felt deprivation