Marketing 2.0

4. selling to consumers without the need for an intermediary
5. guidelines covering the aspects of a sale with which customers are usually most concerned, through price, delivery, credit, discount, and guarantee policies.
8. The first step in the selling process, where the salesperson greets the customer face to face in a friendly matter.
10. Selling The sale of a good or service by a third party, such as a partner or affiliate, rather than a company's' personnel.
11. provides personalized and persuasive information to costumers to help them buy the products and services they need.
12. Benefits that can only be obtained through the use or purchase of a particular product.
14. a written assurance that some product or service will be provided or will meet certain specifications.
15. ratings assigned to products that tell to what extent standards have been met.
16. The step of the selling in which the salesperson ask for an order.
17. Advantage of a product not recognizing unless pointed out by a salesperson.
19. the promise made by a manufacturer or a seller to repair or replace a product within a certain time period if it is faulty.
20. a reason a customer buys a product.

1. A form of lead generation in which the salesperson approaches potential buyers without prior knowledge of the prospects needs to financial status.
2. managing detailed information about individual customers and carefully managing customer touch points to maximize customer loyalty.
3. using the telephone to sell directly to customers.
6. A distinctive attribute or aspect of something.
7. is the two-way flow of communication between a buyer and seller designed to influence a person's or group's purchase decision
9. The step of the selling process where the salesperson answers questions or eliminates doubts about a product or company.
13. Set of criteria, established by authorities, used to judge whether or not products meet certain levels of performance and quality.
18. A warranty that guarantees that if a product is found to be defective within the warranty period, it will be repaired or replaced at no cost to the purchaser.