Marketing A Service Crossword

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Across
  1. 3. Services cannot be stored for later sale or use.
  2. 4. Chain that links service firm products and employee and customer satisfaction.
  3. 9. Quality of a service depends on who,where, whenn and how.
Down
  1. 1. More customers lead to growth and_______.
  2. 2. Services cannot be separated from their products.
  3. 5. Cannot be seen,tasted,felt or smelled before purchase.
  4. 6. Type of marketing that supports service people to work as a team.
  5. 7. Type of marketing that deals with customer-employee interaction.
  6. 8. The most important industry in Canada's economy.