Marketing Crossword

3. based on loyalty and encourage consumers to purchase from a particular business or to buy a particular brand
5. guarantees that if a product is found to be defective within the warranty period, it will be repaired or replaced at no cost to the purchaser.
6. the first step in the sales process, which consists of identifying potential customers, aka prospects.
9. a feature of a product for sale that makes it attractive to customers
10. the influences or motivations which determine his buying
12. act of sending someone or something to a person or place
14. a motive that can be defended by reasoning or logical argument
15. practice that contributes to the sale of products
17. the salesperson simply welcomes the customer to the store
18. The salesperson asks the customer if he or she needs assistance

1. process of helping prospective customers make connections between the features a product offers
2. natural features on the Earth's surface
4. the commodities or goods that are bought and sold in business
6. product's traits or attributes that deliver value to end-users
7. reasons to purchase based on feelings and emotions
8. process of directly approaching employers, by visiting or phone calls, and marketing yourself to them
11. the act of looking forward
13. reasons a product or service is valuable to a customer
16. to come near or nearer to something or someone in space,time, quality, or amount