Across
- 4. product or service offered, how much, at what price
- 6. offering a customer a payment plan for a purchase
- 9. suggesting related merchandise
- 10. a neutral person or previous customer
- 11. used when the buying signal is strong
- 13. phone solicitation to make a sale
- 14. concerns, hesitations, doubts
- 17. gather information about customers and advise on products suited to need
- 18. reinforce a customer’s buying decision
- 22. encouraging a customer to decide between two items
- 23. to analyze what has occurred
- 24. objection returned as a selling point
- 25. little or no previous experience with an item(extensive decision making)
- 26. reasons for not buying or seeing a salesperson
- 27. can be used when the price of a product will soon increase
- 28. companies in touch with customers via Facebook and Twitter
- 29. help customers make satisfying buying decisions with ongoing relationship
- 30. words that average customers can understand
Down
- 1. to restate the meaning of a statement
- 2. a first attempt to get a customer’s agreement to buy
- 3. sales exchanges between two or more companies
- 5. recommending a different product
- 7. online purchases and product information
- 8. a personal characteristic that allows for successful a sale in the future
- 12. objection based on misinformation
- 15. vocabulary used with industrial buyers
- 16. direct contact between a salesperson and a customer
- 19. payment when item sells
- 20. a list of reasons for not purchasing a product and possible responses
- 21. helpful for future sales