Across
- 4. strategy, list price, discounts, payment methods, free elements, credit terms
- 6. offices/stores, packaging, equipment/facilities, recommendations, cleanliness, interior design, music/sounds, staff appearance
- 7. word of mouth, promotions, partnerships
Down
- 1. employees, founders, culture and image, customer service, training
- 2. website, marketplace, wholesales, resellers
- 3. standardization, measurement, delivery, complaint handling, response time
- 5. messaging, marketing, social media,
- 6. quality & value, branding and imagery, user experience, features