Across
- 2. reasons for not buying or not seeing the salesperson
- 3. Main concept in ABC (Always Be Closing)
- 4. this approach involves salesmen asking if the customer needs assistance
- 5. create a means of maintaining contact customer
- 12. educating the customer about the product's features and benefits
- 14. the salesperson simply welcomes customer to the store
Down
- 1. salesmen ask customer if they have question about product
- 6. words that average customers understand
- 7. those questions that require more than a yes or no answer
- 8. involves recommending a different product that would satisfy the customer's needs
- 9. learning about customers needs
- 10. step in which you offer other related items
- 11. greeting the customer face-to-face
- 13. restate something in a different way
- 15. prove why the product is worth it or answer other questions