Across
- 2. intangible items that have monetary value and satisfy your needs and wants
- 5. service management: obtaining, developing, maintaining and improving a product
- 6. gathering information, storing it, and analyzing it
- 9. affects the economy and standard of living in countries around the world
- 12. understanding concepts and strategies used to develop and target specific marketing strategies to a select audience
- 14. tangible items that have monetary value and satisfy your needs and wants
- 16. ways to add value to a consumer's shopping experience
- 18. marketing strategy which involves dividing a broad target market
- 22. provides customers with the goods and services they want
- 23. having product or service available at a certain time of the year
- 24. process of deciding how to get goods into customers hands
- 25. people who share similar needs and wants and who have the ability to purchase a given product
- 26. function of marketing add value to a product
Down
- 1. effort to inform, persuade, or remind current and potential customers about a business's products or services
- 3. the idea that a business should strive to satisfy customers while generating a profit
- 4. includes four basic marketing strategies called the four Ps: product, place, price, and promotion
- 5. a particular spot
- 7. strong effect or influence
- 8. group identified as for specific marketing program
- 10. management system involves finding customers and keeping them satisfied
- 11. lists information about the target market
- 13. consists of consumers who purchase goods and services for personal use
- 15. business to business market includes all businesses that buy products for their use in their operations
- 17. percentage of total sales volume generated by all companies that compete in a given marke
- 19. dictate how much to charge for goods and services to make a profit
- 20. activity set of institutions and processes for creating communicating delivering and exchanging offerings
- 21. an assessment that lists and analyzes company's strengths and weaknesses
