Across
- 2. systematic design collection analysis and reporting of data relevant to a marketing situation
- 4. larger societal forces affecting the microenvironment
- 5. all actual an potential buyers of a product or service
- 7. selecting organizing and interpreting information to form a meaningful picture of the world
- 8. information that already exist
- 9. collection of business and products making up the company
- 10. actors close to the company that affect its ability to serve its customers
- 11. state of felt deprivation
- 13. helps companies to promote sell and distribute its goods to the final buyers
- 15. act of obtaining a desired object by offering something in return
- 16. study of human population
- 17. the process of creating value for customer in turn receiving value from customer
Down
- 1. the form human needs take when shaped by culture and individual personality
- 3. buyer discomfort caused by post purchase conflict
- 4. a need that is sufficiently pressing to direct the person to seek self satisfaction
- 5. a marketing logic that hopes to create customer value and achieve profitable customer relationship
- 6. human wants that are backed by buying power
- 12. information collected for a specific purpose at hand
- 13. states the organization's purpose
- 14. a group of customers responding similarly to a given set of marketing efforts
