Across
- 3. Utility changing raw materials into usable goods or putting parts together to make them more useful
- 7. information about the target market, such as age, gender, income level, marital status, ethnic background, geographic residence, attitudes, lifestyle, and behavior
- 10. a way that marketers analyze the strengths and weaknesses of their products, and the opportunities and threats of the market
- 12. is the process of deciding how to get goods into a customer’s hands
- 13. the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners and society at large
- 16. a good that a company is trying to sell
- 17. a company’s percentage of total sales volume generated by all companies that compete in a given market
- 19. Utility involves communication with the consumer
- 20. decisions about advertising, personal selling, sales promotion, and public relations used to attract customers
- 22. consumers who purchase goods and services for personal use
- 24. gathering, storing, and analyzing information about customers, trends, and competing products
- 26. the value in money or its equivalent placed on a good or service
- 27. generates competition which fosters new and improved products, and can also lower prices
Down
- 1. Utility the exchange of a product or service for money
- 2. the process of classifying people who form a given market into even smaller groups
- 4. understanding the concepts and strategies used to develop and target specific marketing strategies to a select audience
- 5. Market business-to-business, B2B) this includes all businesses that buy products for their use in their operations
- 6. an added value in economic terms; an attribute of goods or services that makes them capable of satisfying customers’ wants and needs
- 8. the idea that a business should strive to satisfy customers’ needs and wants while generating a profit for the business
- 9. Utility having a product where customers can buy it
- 11. the group of people most likely to become customers, identified for a specific marketing program
- 13. the four basic marketing strategies called the four P’s: product, price, place, promotion
- 14. tangible items that have monetary value and satisfy your wants and needs
- 15. an aspect of marketing that combines customer information (through database and computer technology) with customer service and marketing communications
- 18. intangible items that have monetary value and satisfy your needs and wants
- 21. all people who share similar needs and wants and who have the availability to purchase any given good
- 23. Utility having a product or service available at a certain time of the year or a convenient time of the day
- 25. appealing to the consumers and the customers
