Across
- 1. Short verbal cues to encourage speaking
- 3. Communicating your needs respectfully
- 4. Posture that shows disinterest
- 6. Identifying and verbalizing someone's emotions
- 9. Avoiding expressing oneself
- 12. Looking for patterns in non-verbal cues
- 13. Acting in a dominating or hostile way
- 14. Showing you understand someone's feelings
Down
- 2. Summarizing the speaker's message
- 4. A phrase that transitions to your perspective
- 5. Leaning forward can show this
- 7. Repeating key phrases to show you've heard
- 8. A question that encourages detailed answers
- 10. The distance between people communicating
- 11. A question that can be answered with a "yes" or "no"