Across
- 3. you should be using job aids and scripts found in _______ throughout each call you take
- 5. the assistance and advice provided by a company to those people who buy or use its products or services.
- 7. Colleague who handles medical questions and second dose appointments
- 9. a proper closing consists of Recap the support provided, and ask if there is anything _________ you can do to assist the caller
- 10. you must obtain this before transferring to tier 2
Down
- 1. a respiratory illness that can spread from person to person. The virus is thought to spread mainly between people who are in close contact with one another (within about 6 feet) through respiratory droplets produced when an infected person coughs or sneezes.
- 2. a state, period, or place of isolation in which people or animals that have arrived from elsewhere or been exposed to infectious or contagious disease are placed.
- 4. a substance used to stimulate the production of antibodies and provide immunity against one or several diseases, prepared from the causative agent of a disease, its products, or a synthetic substitute, treated to act as an antigen without inducing the disease.
- 6. digital proof of COVID-19 vaccination or negative test results.
- 8. ______ codes are selected at the end of the call to categorize the outcome of the call.