Across
- 4. registering organization providing the CMA exam
- 5. being open, honest, and direct without being rude and insensitive
- 7. ongoing effort to learn and improve your knowledge and skills
- 10. harmonious, positive relationship, with your coworkers
- 11. documentation of official authorization or approval of a program
- 14. anything that changes the message in any way or interferes with the communication process
- 15. working with others in the best interest of completing the job
- 16. adhering to the appropriate code of law and ethics and being honest and trustworthy
- 18. person in the communication circle that sends a message back to the source
Down
- 1. shy, quiet, and not open about feelings
- 2. feeling of receptiveness and friendliness when talking to patients
- 3. medical doctor who studies the changes a disease produces in the cells, fluids, and processes of the entire body
- 5. registering organization providing the RMA exam
- 6. feeling of not being totally receptive to what is being said by the patient
- 8. assessing the urgency and types of conditions patients present as well as their immediate medical needs
- 9. process of identifying with someone else's feelings
- 12. attainment of board approval and credentialing in a specialty
- 13. try to impose their position on others or try to manipulate them
- 17. accredits private post secondary institutions and programs that prepare individuals for entry into the medical assisting program