Med. Assistant Ch. 8: Telephone Techniques

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Across
  1. 3. spoken in unvaried key or pitch
  2. 5. depth of tone; distinctive quality of sound
  3. 6. able to relate to others without causing offense
  4. 9. use of articulate, clear sounds when speaking
  5. 10. vocabulary of a particular profession
  6. 11. immediately
Down
  1. 1. 2-way communication with microphone and loudspeaker
  2. 2. set dollar amount that a patient must pay for each visit
  3. 4. science of designing and arranging items necessary to do a job
  4. 5. individual or company that provides medical care to the public
  5. 7. process of assigning degrees of urgency
  6. 8. acute situation that requires immediate care but is not life-threatening