Medicaid and Customer Service

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Across
  1. 4. The capability to analyze issues, identify solutions, and make effective decisions to address challenges.
  2. 8. The practice of supervising or reviewing telephone conversations between customer service representatives and customers for quality assurance and improvement.
  3. 9. The capacity to work harmoniously with others, contribute to group efforts, and build positive working relationships.
  4. 12. the ability to understand and share the feelings of another person, demonstrating compassion and sensitivity to their emotions.
  5. 15. A state agency in Indiana responsible for various social service programs, including Medicaid and other assistance programs.
  6. 16. The Payed option for HIP
  7. 18. A technology that allows users to interact with a computerized system via voice or keypad input, often used in phone systems.
  8. 20. An individual who interacts with customers to address inquiries, resolve issues, and provide assistance.
  9. 21. The capacity to recognize, understand, and manage one's own emotions, as well as effectively navigate and respond to the emotions of others.
  10. 22. A phone call initiated by a customer or external party seeking information or assistance.
  11. 24. process used to formally request attention for an issue that has not been resolved
  12. 26. The ability to evaluate information, assess situations, and make reasoned judgments.
  13. 27. A term used in the context of Medicaid to describe individuals with complex medical conditions who may require additional healthcare services.
  14. 28. A joint federal and state program that provides health coverage for eligible low-income individuals and families.
  15. 29. Daily chat application
  16. 30. The organized provision of medical services, including preventive, diagnostic, therapeutic, and supportive services, to individuals or communities.
Down
  1. 1. set of interpersonal, communication, and personal attributes that contribute to an individual's ability to work well with others and perform effectively in a professional setting
  2. 2. The specific requirements and conditions that individuals must meet to qualify for a particular program or service.
  3. 3. Managed Care Organization
  4. 5. Efficiently organizing and prioritizing tasks to meet deadlines and achieve goals.
  5. 6. communication skill that involves fully concentrating, understanding, responding, and remembering what is being said, enhancing the quality of communication.
  6. 7. A contractual agreement that defines the level of service, expectations, and responsibilities between a service provider and a customer.
  7. 10. A phone call initiated by a representative or organization to reach out to customers or external parties.
  8. 11. Flexibility and openness to change, coupled with the ability to adjust to new situations and challenges.
  9. 13. A program within Indiana Medicaid that provides healthcare coverage for low-income children, pregnant women, and families.
  10. 14. A predefined process for handling and elevating issues or concerns to higher levels of authority within an organization.
  11. 17. Team resource Site
  12. 19. The ability to convey ideas and information clearly and effectively, both verbally and in writing.
  13. 23. Thinking outside the box, generating innovative ideas, and approaching tasks with a fresh perspective.
  14. 25. Healthy Indiana Plan