Across
- 1. Company offering medical coverage
- 4. Used to find information for calls
- 5. Coverage for medical expenses
- 6. Key trait in compassionate communication
- 11. Qualification for insurance coverage
- 14. Required before sharing PHI or claim info
- 15. Claims Administration System
Down
- 2. Call center representative
- 3. System for managing customer data and history
- 4. Person covered under a health plan
- 7. Healthcare professional, like a doctor or nurse
- 8. Contract LOB
- 9. Sensitive data protected by HIPAA
- 10. Medical services paid for by insurance
- 12. Data used to measure agent efficiency
- 13. Regulation agents must follow when handling PHI