Across
- 2. observed
- 3. Eye contact, body language, facial expressions
- 5. 2 or more patients scheduled with the same physician at the same time, overbooking. Not good schedule planning; causes many delay
- 6. Usually see 4 patients an hour
- 7. Impressions given by patient
- 8. probably diagnosis
- 10. advise to arrive 30 minutes prior to appointment time
- 11. In 1 hour, time frame; two patients are given own specific time, and two are told to arrive at the same time
Down
- 1. treatment
- 4. Arrangements made to be seen same day if available
- 9. The use of words spoken