Across
- 2. Houses documents such as job aids, workflows, and BQG's
- 4. Decision made regarding the status of the authorization
- 5. Interpreter services
- 8. Used to determine Care Coordination/Case Management needs
- 9. Conduct home visits and community events
- 12. Type of review that is sent to the Medical Director
- 14. Authorization process that does not require clinical review
- 15. IM software used at Centene
- 16. Provides UM and CM services for mental health, PT and OT
- 17. Can be manual or system generated
- 18. Software that is used to determine medical necessity
- 19. Authorization _________ must always be open and used when building and processing authorizations
- 20. Centene's Intranet site
Down
- 1. Staff member that is the initial contact in the authorization process
- 3. Centene's Learning Platform
- 6. After hours advice/triage service
- 7. Clinical Data System
- 10. Meets criteria to receive healthcare
- 11. Can be free text, structured or hybrid
- 13. Type of clinical review that is done when a member is in the hospital