Medical Office Admin

1. Before picking up the phone to speak with somone you should always _____.
5. Anything that can break down the communication cycle.
6. The ability to use time and other resources to avoid waste and unnecessary effort
9. American Medical Technologists
10. Being on time
13. to take action independently
17. Maintaining the privacy of patients' medical information
18. Sensitivity to the feelings and situation of others
19. Part of the communication cycle where the receiver applies meaning to the transmitted message.
21. Expressing ideas through words and gestures

2. Set of skills and attitudes used when answering the phone is considered telephone ___.
3. Response from the receiver in the communication cycle is called ____.
4. How often should established patients update or verify demographics and insurance information?
7. Chosen method for transmitting the message in the communication cycle.
8. Facial expressions, body language, and gestures while communicating with others.
11. The careful and complete attention to detail
12. When taking a message always get the persons name and _____ first.
14. Traditionally the channel of initial communication between the physician's office and the patient
15. American Association of Medical Assistants
16. Type of scheduling where the patient is given a specific time for their appointment.
20. Method of seeing patients during hours when the provider is available, first-come-first-seen basis