MEDICAL OFFICE ADMINISTRATION

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Across
  1. 4. / a group or team of employees who are assigned by management to similar activities or locations with the intent that they work together in a prescribed way toward goals established by management
  2. 6. / _____ make sure that employees come to work on time, that materials are used efficiently, and roles and responsibilities are clear.
  3. 7. Sigma / A punishment imposed by management on an employee as a form of discipline is called a ___________________ that focuses on a highly structured problem-solving process, following the steps of DMAIC (Define quality, Measure it, Analyze it, Improve it, and Control it).
  4. 9. / absentees are younger employees without much purpose in their work.
  5. 12. / Cynthia has been slamming doors at work and today in a meeting she threw a pen at the wall. Which symptom of emotional distress is she demonstrating?
  6. 14. / identity is a core dimension of a job and means that an employee will be involved in a definable product or service from beginning to end.
  7. 15. / Expressing the current mood of the group during a meeting is _____role.
  8. 16. / Kim tends to work for a few months while she accrues paid time off and then she is absent from work for days. Which type of absentee is she?
  9. 17. / Erika has been missing work more often ever since her recent poor performance review. She also has been distant towards her supervisor. Which type of absentee is she?
Down
  1. 1. / A _____ classroom uses a wide variety of electronic tools to provide just-in-time training to workers.
  2. 2. / group that forms spontaneously among employees who work near one another, have common personal interests, or work toward common job goals
  3. 3. / absentees that hold down more than one job and are often too tired to come to work.
  4. 5. / Ryanne is absent for legitimate reasons, but she misses work more often than other employees. Which type of absentee is she?
  5. 8. / ___________________ is the process that impels a person to behave in a certain manner in order to satisfy highly individual needs.
  6. 10. / a group of people who must work together cooperatively to achieve common goals, while striving to improve their effectiveness
  7. 11. / A supervisor who places a high priority on developing the skills of employees to manage themselves and engage is self-leadership is a _____.
  8. 13. / ___________________ is the permissible deviation from standard.