Across
- 1. language includes the unconscious body movements, gestures, and facial expressions that accompany speech.
- 4. brokering the act of bridging, linking, or mediating between groups or person through the process of reducing conflict or producing change.
- 6. mechanisms behavior that is used to protect the ego from guilt, anxiety, or loss of esteem.
- 9. focus relates to whether the patient's attitude toward life is future, present, or past.
- 11. using some keys to successful communication promotes effective communication.
- 14. an attempt to withdraw from an unpleasant circumstance by retreating to an earlier, more secure stage of life.
- 18. of needs a group of persons or tings arranged in order of rank, grade, class, etc.
- 19. involves an attempt to conceal or repress the true feeling or message.
- 22. statements prove helpful in facilitating therapeutic communication.
- 25. communication uses few environmental idioms to convey an idea.
- 26. questions encourage therapeutic communication because the patient is required to verbalize more information.
- 27. the subconscious transfer of unacceptable emotions, thoughts, or feelings from one's self to a more acceptable external substitute.
- 29. includes the unconscious body movements, gestures, and facial expressions that accompany a speech.
- 30. creating the message to be sent
- 31. communication differs from normal communication in that it introduces an element of empathy into what can be a traumatic experience for the patient.
Down
- 2. refusal to accept painful information that is readily apparent to others.
- 3. the grouping of nonverbal messages into statements or conclusions.
- 5. similar to denial, but is a totally subconscious reaction.
- 7. a pattern of many concepts, beliefs, values, habits, skills, instruments, and art of a given group of people in a given period.
- 8. the channeling of a socially unacceptable behavior into a socially acceptable behavior.
- 10. acting in ways designed to make amends or to cancel out inappropriate behavior.
- 12. an opinion or judgement that is formed before all the facts are known.
- 13. a slant toward a particular belief.
- 15. close communication and prevent quality care of the total person.
- 16. a conscious or subconscious overemphasizing of a characteristic to offset a real or imagined deficiency.
- 17. interpret
- 18. communication relies on body language, reference to environmental objects, and culturally relevant phraseology to communicate an idea.
- 20. listening involves listening with a third ear, that is, being aware of what the patient is not saying or picking up on hints to the real message by observing body language.
- 21. the mind's way of making unacceptable behavior or events acceptable by devising a rational reason.
- 23. techniques knowing how to encourage the best communication between themselves and the patient.
- 24. questions can be answered by using yes or no.
- 28. attributing unacceptable desires, impulses, and thoughts falsely to others to avoid acknowledging they are actually the person's experiences.