Across
- 2. Be sure to note any address or insurance this
- 4. These types of people might also need appointments
- 5. It's good to have a back up daily schedule on this
- 8. A more modern way of recording appointments
- 13. Relax and have this while speaking to patients
- 14. Answer an incoming call by this number of rings
- 15. Tidal wave scheduling allows walk in patients, which might result in longer wait
- 16. Leave room in the schedule for the doctor to take a
Down
- 1. If a phone conflict arises, go and get your
- 3. Make sure to ask new patients if they have this
- 6. A way to track appointments is to use an appointment this
- 7. When making an appointment, offer patients a few
- 9. Write messages clearly so that they are easy to
- 10. To ensure a friendly voice on the phone, do this
- 11. To accomodate all patients, some practices might stay open late in the
- 12. Some messages may require a response from this person