Meeting customers needs - rising to the challenge

Edit Answers
1234567891011121314151617181920212223
Across
  1. 2. The MTWC project was set up so that we could spend more what with customers?
  2. 3. What should we listen to from customers to make sure we are building the right propositions and processes?
  3. 6. In Scotland, what tool helps prioritise customer contacts(acronym?
  4. 8. Four most important things for our customers #2: channel of choice and _____.
  5. 11. The Customer _____ Tool helps us identify customers who are at risk of leaving us
  6. 12. ____for our Customers in the Colleague Framework ensures we deepen our customer relationships
  7. 13. What specialist team do we have to help our customer-facing colleagues with customer complaints (acronym)?
  8. 14. What did the Evolve understand phase tell us our processes were?
  9. 15. Building a good _____ with your customers creates long lasting trust
  10. 17. What did the Evolve project set off by understanding?
  11. 22. NPS stands for Net ___Score
  12. 23. Four most important things for our customers #4: _____and knowledge
Down
  1. 1. A customer with a red flag in the CET is most likely to ____us
  2. 4. Four most important things for our customers #3: _____ and value for money
  3. 5. Four most important things for our customers #1: a ____service
  4. 7. We have recently run 2 Customer ____Boards to get opinions from our customers
  5. 9. What is the current top complaint reason for UK Wealth customers? (6,2,7)
  6. 10. Name one of the companies we use to find out what our customers thought of the service they received Network _____
  7. 16. It is one ____ since the Evolve project kicked off
  8. 18. FOS stands for Financial ____ Scheme
  9. 19. What is currently in Proof of Value stage to make things simpler for our customers?
  10. 20. What document within the Relationship Contact Programme provides topical prompts to help guide conversation?
  11. 21. What key driver did UKPB customers score us most highly in in July?