Across
- 2. Escalated issue request to speak with supervisor
- 5. Used instead of Adjust for an MNR
- 7. To send a customer an apology with a gift card
- 9. To look up purged order information if hotline is not available
- 11. Request for a return shipping label
- 12. To inquire about a memo
- 14. A request to send customer invoice information
- 15. Used to remove from email list
- 16. Used for a retail adjustment or inquiry
- 20. Used to have a undeliverable order reshipped to correct address
- 21. Used when there has been a previous MNR adjustment
- 22. To merge customer accounts
Down
- 1. Must include a tickler date
- 2. Add a credit card number for further processing
- 3. A request for product information not listed in ITMS or online
- 4. Merging multiple Adventure Rewards account numbers
- 6. To add a missing transaction
- 8. Highly escalated issues or legal issue
- 9. Order status is Order Verification cancelled
- 10. To apply a gift card or merchandise credit to an order
- 13. To add a memo
- 14. Used to remove customer from catalog mailing lists
- 17. Completed sale adjustment for an order
- 18. An inquire regarding Adventure Rewards
- 19. To document a conversation with a customer