supervision

4. The process of using available resources to achieve organizational goals.
8. A problem-solving technique that uses a one-on-one process to help employees solve their own problems.
10. Exactly repeating a speaker’s key words to show the speaker how a key word or phrase sounds.
11. Desire to learn.
12. Using your own words to restate what a speaker is saying.

1. A standard against which progress is measured or evaluated.
2. The ability to see circumstances from the other’s viewpoint or to understand the other’s feelings.
3. The length of time a person can concentrate on a topic or activity.
5. Someone who manages entry-level or other employees who do not have supervisory responsibilities.
6. The rate at which an organization or work unit loses employees.
7. The use of personal contacts to help locate potential applicants for job openings.
9. The supervisory activity of recruiting and hiring employees.