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Across
  1. 3. A very short period of time.
  2. 4. (a call) To answer or handle a phone call.
  3. 7. A return phone call.
  4. 10. Free to do something or not busy.
  5. 12. To say words; to talk.
  6. 13. To move a call or information from one person or place to another.
Down
  1. 1. To inform someone about something.
  2. 2. To desire something or wish for it.
  3. 3. A piece of information sent to someone.
  4. 5. a message To give a piece of information for someone when they are not present.
  5. 6. To keep someone waiting on the phone.
  6. 8. To go away from a place.
  7. 9. To check that something is correct.
  8. 11. To request information or help from someone.