Meter Faults!

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Across
  1. 5. Fill in the blank: _________ Electrical Contractor
  2. 7. If a network fails to meet its Guaranteed Service Level, what may customers be entitled to?
  3. 9. If a customer calls stating they have no hot water, what button can you ask them to check?
  4. 10. Hot Water Issues and No Supply need to be treated as a _______?
Down
  1. 1. Fill in the blank: National ________ Centre
  2. 2. What memo code do you use for a Gas Emergency call?
  3. 3. What team should you call if the caller reports no leak, no problem with appliance and no DNP?
  4. 4. Fill in the blank: Incident __________ form
  5. 6. What is the abbreviation commonly used for Guaranteed Service Level?
  6. 7. On step 2 of the No power check list, what investigation can we start?
  7. 8. Fill in the blank: A _____ Gas meter is classed as a non urgent Gas incident